Frequently Asked Questions (FAQ)
General Questions
Q: What types of gaming devices do you repair?
A: We repair a wide range of gaming devices including consoles (PlayStation, Xbox, Nintendo), gaming PCs, laptops, handheld consoles (e.g., Nintendo Switch, PSP), and gaming accessories.
Q: Where are you located?
A: Our repair center is located at Wythenshawe, M22 9WN. You can also mail your device to us for repairs.
Q: What are your operating hours?
A: We are open Monday to Saturday from 9:00 AM to 6:00 PM. We are closed on Sundays and public holidays, exception for drop items after 6:00PM or Sundays
Repair Services
Q: How do I get my device repaired?
A: You can bring your device to our location at M22 9WN or place your order online, and a shipping label and instructions will be sent to your email. Please contact us at repairs@gamingrepairs.co.uk or 07789 940090 if you need any help.
Q: How long does a repair take?
A: Most repairs are completed within 1-5 business days. However, the time may vary depending on the complexity of the issue and availability of parts.
Q: Do you use original parts for repairs?
A: Yes, we use original or high-quality equivalent parts for all repairs to ensure the best performance and longevity of your device.
Q: Is there a warranty on the repairs?
A: Yes, we offer a 3-month warranty on all repairs. This covers any issues directly related to the repair service provided.
Pricing and Payments
Q: How much will my repair cost?
A: The cost of repair depends on the type and extent of the damage. Please contact us with details of the issue for a free quote.
Q: What payment methods do you accept?
A: We accept cash, credit/debit cards, and online payments through our secure payment portal.
Q: Do you offer any discounts?
A: We occasionally run promotions and discounts. Please check our website or contact us for current offers.
Shipping and Handling
Q: Can I mail my device for repair?
A: Yes, you can mail your device to us. Please contact us for mailing instructions and ensure the device is securely packaged to avoid damage during transit.
Q: Do you provide return shipping?
A: Yes, we provide return shipping for mailed-in repairs. The cost will be included in your repair quote.
Q: How do you handle data on my device?
A: We recommend that you back up your data before sending your device for repair. While we take all necessary precautions, we are not responsible for any data loss during the repair process.
Customer Support
Q: How can I contact customer support?
A: You can reach our customer support team via email at repairs@gamingrepairs.co.uk or call us at 07789940090
Q: What if I have a problem with my repair?
A: If you experience any issues with your repair, please contact us immediately. We will assess the problem and provide a solution, which may include a re-repair or a refund as per our refund policy.