At GamingRepairs.co.uk, we strive to provide the highest quality repair services for your gaming devices. We are committed to customer satisfaction and aim to handle any issues or concerns with the utmost care and fairness.
Refund Policy Terms
1. Eligibility for Refunds
Refunds may be issued under the following circumstances:
- Failed Repair: If we are unable to repair your device, you will be eligible for a full refund of the repair cost.
- Recurrent Issue: If the same problem recurs within 30 days of the repair and we are unable to resolve it after a second attempt, you may be eligible for a refund.
- Cancellation: If you decide to cancel your repair order before any work has been done, you will be eligible for a full refund.
2. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Different Issue: Issues that arise which are unrelated to the original repair.
- Damage Post-Repair: Any damage caused to the device after the repair has been completed.
- Unrelated Complaints: Issues arising from software problems, virus/malware, or other non-hardware related problems.
3. Refund Process
To request a refund, please follow these steps:
- Contact Us: Email us at repairs@gamingrepairs.co.uk or call us at [your contact number] within 30 days of receiving your repaired device.
- Provide Information: Provide your repair receipt or invoice number and a detailed description of the issue.
- Assessment: Our team will assess your request and determine eligibility for a refund.
- Approval: If approved, the refund will be processed within 7-10 business days.
4. Refund Method
Refunds will be issued using the same payment method that was used for the original transaction. If the original payment method is no longer available, an alternative method will be arranged.
5. Partial Refunds
In cases where only a portion of the repair cost is eligible for a refund, such as when only part of the service was unsatisfactory, a partial refund may be issued at our discretion.
6. Exceptions
- Promotional Offers: Services purchased during a promotional offer may be subject to different terms and conditions.
- Custom Services: Custom repair services may have specific refund policies outlined at the time of purchase.
7. Contact Information
For any questions or to request a refund, please contact us at:
- Email: repairs@gamingrepairs.co.uk
- Phone: 07789940090
Amendments
GamingRepairs.co.uk reserves the right to amend this Refund Policy at any time. Changes will be posted on our website and will take effect immediately upon posting.